If you choose OE glass, but sure to ask if their no-crack warranty applies as well. I'm so angry right now. Make sure when you call the insurance and ask for OEM glass. This process can take up to 20 seconds. My insurance asked me if I had a repair shop I wanted to use. My friends 750 had a cracked windshield and went with the Indy to get the windshield replaced. As soon as the tech put his tool under the windshield, the chip became a crack and needed to be replaced. without objection by the insurance company i went ahead with the dealership as the middle "person" just incase. I’d prefer to have the windshield replaced at the dealership because of all the technology. COVID update: Safelite AutoGlass has updated their hours and services. I've had my new Subaru for FIVE weeks, and what happened earlier tonight? Anyone ever use SafeLite for a cracked windshield? My new-to-me 2019 Outback suffered a cracked windshield from a small rock the first month I had it. Toyota windshield replacement. :/ Heck, I could have slopped some super glue in there and it probably would have held up. After a rock hit and cracked my windshield a week ago, Safelite came out to repair the crack, which was no bigger than a quarter. Actully that’s true, it has to be calibrated. id go with an OEM windshield and have safelite do it. This is extremely unethical. Had my original windshield replaced on 9-25-18 after a rock hit it and cracked it. 2019 Outback 2.5I Limited Tungsten with Ivory leather. the shop manager said that it wouldn't be necessary unless they really messed with it. 78 reviews of Safelite AutoGlass "The process was super easy. Ever since the windshield was replaced, he had issues with the sensors and not working properly. Anyone have any opinions with them? Each leg of that Y-shape is about 8 inches. I wish I had just left it alone. Safelite did not warn me that this could happen before they took my money and started the repair. Our dealer doesn't actually do the glass, they farm it out. A calibration should be completed and safelite will do it. Yet they NEVER mentioned it until AFTER they cracked my windshield more. Reliable, affordable and quick! Safelite can do OE glass or use their supplier. Huge pop on the freeway and then there was a small crack on the windshield. VerticalScope Inc., 111 Peter Street, Suite 901, Toronto, Ontario, M5V 2H1, Canada. So you're saying after Safelite replaces the windshield, there needs to be some sort of recalibration? later, there was a very thin line extending a few inches from the center of the "repaired" crack. There isn't anything "in the glass" to my knowledge. I only wanted factory oem parts because I also read about the calibration and potential issues also i made sure the windshield was for eyeseight as it has the trim cutout different than a non eyesight windshield which would obstruct the cameras. Safelite did ours but at the time did not have the equipment or software or whatever they needed to do the calibration so the dealer did that part; insurance covered both. I recommend you! Just like these comments say, after the guy repaired it 15 mins. Find my nearest Safelite Safe, no-contact service* I had Safelite do mine and they do the calibration. Each leg of that Y-shape is about 8 inches. Two minutes later another pop, and that small crack splintered into a giant Y-shaped crack right down the center. My Eyesight works perfectly and no leaks. The damage is not in front of a camera or sensor. Justin, the technician came out to my home and replaced my windshield. I called my insurance they said I was covered under comprehensive loss, less the $500 deductible. the reason for going with the OEM glass is should anything fail in the camera or on the vehicle and they find the windshield is not OEM they wont cover any issues that could be covered under warranty. I said no and they recommended Safelite. Instead of repairing a minor chip in my windshield, the Safelite technician created a six inch crack that has now become a twelve inch crack. FWIW I had a small chip in my windshield for the past 2 months. Vanessa from Safelite Autoglass Durham, NC came to my home on 11/19/20 at 3:05 PM to repair a stone chip on my windshield. 2018 3.6r Touring, Black, modifications: 255-55-zr18 Continental DWS06. I contacted the dealership and they told me that they don't actually do the windshield repairs themselves. All my insurance required was a quote from the dealership. My insurance asked me if I had a repair shop I wanted to use. The windshield has technology in it such as heads up display, rain sensor, and adaptive cruise control sensor. I figured we would have to pay for the tint out of pocket. I recently had to have my windshield replaced on my 2019 OB LTD at 14K miles. Safelite did the replacement and calibrated my eyesight cameras and did a fantastic job. I signed a release acknowledging this possibility. So, if it's just a crack or a chip, you may not need to have your glass replaced. Your dealer may not even replace windshields........some use.....you guessed it.....Safelite. You have three chips or less. Our customers trust us to deliver the best auto glass repairs and service every time. Auto glass repair and replacement cost When your auto glass gets damaged, one of the first thoughts is probably how much will this cost me? Book an appointment with our technicians. Many of us, me included, have replaced or repaired windshields at Safelite. This is my first Subaru and I'm very proud of it and to be part of the Outback community, but I'm not that savvy in it's features. Auto glass, however, only lasts as long as that renegade rock or random foul ball will allow. A windshield chip or crack repair is used to prevent further damage to your glass and to restore the structural integrity of the vehicle. My new-to-me 2019 Outback suffered a cracked windshield from a small rock the first month I had it. COVID update: Safelite AutoGlass has updated their hours and services. Called insurance company and they said it's covered as long as it's replaced by Safelite. Book an appointment with our technicians. It's shown as a required part of the procedure and why they require the car at their shop rather than doing it at your home or work. You do have to take the car to one of Safelite's facilities to do the replacement and camera alignments. And while a chip or crack is never expected or convenient, you shouldn’t wait until the damage becomes a danger. Considering how high the risk is of further damage, you would think that they would make sure to be explicit about telling the customer about it. Two minutes later another pop, and that small crack splintered into a giant Y-shaped crack right down the center. I tried looking at the website and I didn't really understand it. Our trained windshield repair experts service over a million windshields a year on all types of vehicles . We’ll fix your glass using the best materials and back your service with our nationwide warranty. I had safelite come out to fix it, now it's a long crack and I have to replace the windshield. the insurance company originally wanted safelite to do the work. Toyota has rightly earned a reputation for durability and longevity. After picking up my car from the shop, I noticed that there is a substantial difference in the amount of noise coming through at the windshield. Safelite will try to fix for $130 and replace for $330 if need be. This will usually be free of charge as, in most cases, it will be paid for by your insurance company and normally won't affect your insurance rates. When a chip, crack, or further damage occurs, the last thing you should do is put off the auto glass repair or replacement because of the cost. By repairing your existing windshield, disposal isn’t an issue. Can Safelite do that or do I need to bring it in to the dealership for recalibration? He was on time, fast and had information for a window tint company in the area that would also accept my insurance. All results of road debris strikes. Replacing a window or windshield breaks the factory seal and can increase the risk of leaks. Safelite can repair your windshield when: The chip or crack is 6 inches or smaller. Safelite is one of the best ways to Repair or Replace your windshield, providing excellent service every step of the way. And no, I don’t work for Safelite. We’ll handle your auto insurance claim so you can stress less. I said no and they recommended Safelite. Not covered by warranty and $500 deductible through insurance. when my windshield cracked my insurance company said it was covered. Finally he took the car to the dealer where they calibrated the sensors. Good luck with Safelite. Then it all worked great. “First time using online service and made a claim to have my windshield replaced. He pointed out a spot on the crack less than the size of a pinhead down near the edge of the glass. I made an appointment, paid the deductible and the insurance handled everything else. Safelite, will fix it I'm sure i had my windshield replaced by them on my 06 WRX during the installation there installer cracked the clips on the plastic plate below the windshield. Ok I apologize in advance for any dumb questions. The Safelite customer service rep told me that this type of thing happens 2 out of 10 times! plus my insurance covered a decent amount so i went with OEM for peace of mind. I have an 18 with eyesight. Just a happy customer. I told my insurance company that i would rather have the dealer do it. Safelite was going to charge me more than $1200 to get it done. JavaScript is disabled. Safelite windshield cracked in the heat last week. Scheduled another appointment with Safelite for windshield replacement and got a call yesterday that they need to cancel my appointment because they can’t procure the glass. A chip may or may not cause a crack. 2017 outback limited 2.5 for the wife, I work at a Mercedes certified body shop, a local glass company does all our glass work, my outback got cracked at 12,000 miles , glass company brought oem glass and installed it, when they cut out the original glass they didn’t disturb the eyesight, I took it to the dealer to make sure the eyesight was in spec , it was fine. I'm so angry right now. My dealership in Gilbert, AZ said they use Safelite. I took it to the installer and the "technician" said a rock broke the windshield and it is not covered. For a better experience, please enable JavaScript in your browser before proceeding. That is an option with Safelite and it doesn’t cost you anymore. I am on my fourth counting the one installed in the factory. Five weeks. This is best case scenario, and through Safelite's mobile service, we can come to you for mobile repair. Original review: Dec. 7, 2020. I noticed couple of cracks on my windshield so I claimed the insurance and Geico patched me up with them and first time they replaced with the aftermarket glass. After a terrible day, using this claims service online that was simple, fast and easy, it really made things a lot better and weight has been lifted off my … I have been in the auto glass business for over 25 years. the dealership said that they go through safelite and they come with mobile unit to the dealership to fix it. When I got my truck new, Safelite replaced the Windshield cause I got a crack a week later and it came out perfect. 14 reviews of Safelite AutoGlass "I had a small crack in my windshield. If you have a broken windshield you need a repair or replacement. Maybe all that is available for the newer models is OE. *While we do our best to offer a contactless customer experience, there may be some circumstances that require direct customer interaction. Dealing with Safelite was a joy. She explained that the chip could spread once heated. It's always a good idea to get even minor glass damage repaired now, so it doesn't become a bigger problem later. While each incident of damage is unique, with most successful repairs, a slight blemish or imperfection where the impact occurred is normal. Called my insurance company and they arranged to have Safelite perform the repair at no charge to me! She was on her cellphone the entire time she was servicing my vehicle. I started at Safelite a long time ago and when I moved on I learned so many things that Safelite did not teach me. I could bring it into them for the same day repair or have it done at my house a few days later. Scheduled service with Safelite to seal the crack but it was bad enough that it can’t be repaired and needs to be replaced instead. A certificate of alignment was emailed to me when the job was completed. You’ll find our MobileGlassShops™ and repair facilities in all 50 states. Related: Safelite Autoglass - Safelight repair failed, they refunded to my former insurance company I also got a small chip on my less than a week old MY and took it to Safelite for a quick repair. Welcome to the Subaru Outback Owners Forum, we have tons of information about your Subaru Outback, from a Subaru Outback Wiki to customer reviews. Choose a Drop & Go™ appointment for an easy, convenient and safe service experience. This was my first time and will be my last time dealing with this company. I have replaced my windshield at Safelite.. Not all dealers encourage windshield replacement at their location. I cracked my windshield today. If your windshield has three or fewer chips and the damage is smaller than six inches, simply stop in for same-day service. Huge pop on the freeway and then there was a small crack on the windshield.