Then turn on. About Lenovo + About Lenovo. I wouldn't be concerned unless it goes on for 2 hours or more. Or should I just forget this and stay with my old box? Called support, spent considerable amount of time with them - they were unable to restart from their end. To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. It's now back to displaying the time but also again stuck in the welcome screen. Thanks ThatGuy2! Yes my coneection are good. I'd be glad to ensure that this gets looked into further. Mine is also stuck on the Welcome Screen. Thanks again for both your time and interest! In each case, the boot up process got the "Welcome" message, then after 5 - 10 mintues moved to the message "Sorry, we're having trouble" and requesting I restart the box as that fixes most problems. and suggested restarting the box as that corrects most troubles. The old box, which still works, is a Motorola, model DCX3400. It works 90% of the time. For other news regarding new X1 box stuck on boot and 1pse, and XFinity - Comcast Television, see our recommended stories below. I will usually just get annoyed and turn it all off and leave it for half a day and when trying again it will work. 3. Will : I understand, just an expert, I hate memberships, cable box shows boot, and nothing more remove power to box, AND remove any coaxial cables, try for at least 30 minutes, no power to anything, there are several resets, cable itself will reset over a period of time and the power will reset over a period of time, get both off so unit and any other device has no power to … The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. Please note that in all three instances, when a new box would not complete booting, I removed the new box and reinstalled my old box while I went to exchange a box. One DVR box, one additional TV box, and one TV adapter. All i see usually is the green loading screen where it will sit til I get bored and turn it off again. The most common question being asked by consumers is that their Xfinity box is stuck on Boot. The we hooked cable back to our splitter and turned back on and it was able to connect. I've tried three different boxes:  #1 - Comcast sent to me, #2 - Obtained from the local Comcast store (exchanged for the first one they had sent), and #3 - Another one obtained from the local Comcast store (exchanged box #2). Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. Have to do hard reboot and then Windows loads just fine. my lenovo tablet still get stuck on the logo after hard restarting: I have a lenovo tab 2 a10-70 stuck … Halfway through hardware diagnostics, but motherboard and SSD are showing as healthy. Yes I rebooted the system multiple times. So i turn them on manually. But sometimes, like now, it begins a loop. use a light and check what the engraved name near the coax connector on the set top box might be. adb zergRush /data/local/tmp/. screen again. All connections are good. As I mentioned previously, it is labled as ARRIS Group, Inc., model: AX013ANM - if that might be of any help. Received message that "We are having some trouble . These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. We have a new 5th gen Lenovo X1 Carbon that boots fine 9 times out of 10, but the rest of the time will be stuck on the Lenovo splash screen. "X1 stuck in boot solution," is about XFinity-Comcast Television. R∴R∴ et A∴C∴ ORDO ROSÆ RUBEÆ ET AUREÆ CRUCIS. The box however can develop some troubles at times but they won’t cause you much hassle as everything got a fix for it. Stuck on pop-up about unpairing remote but no way to get to the OK button. So in this case, there should not be any fees if we were to exchange out for any new equipment as well. My X1 carbon will not boot up - Answered by a verified Network Technician. They said the box was bad, should be exchanged. Got a byod laptop dropped off from a VIP. Our Company News All i see usually is the green loading screen where it will sit til I get bored and turn it off again. If you are getting up and running with Comcast's latest Xfinity X1 cable box, there are some settings to … This box is unlike the others in my house. is it a DTA? Should I return the box for another one? It sounds like your box is in a bootloop state. Comcast offered to provide new TV boxes. Thanks for confirming this for us! Plug coax and then power to box After these steps box made it through the boot process. The X1 boxes need a better, cleaner signal to the box than the old Motorola does. Link is a gen 2 x1 link, and provides a proper playing experience up until 2048x1536 on VGA and HDMI. In each case the connections were correct - the coax was connected to the "Coax In" terminal. Search the community and support articles, Narkius-7B74CA5C-3825-49DC-AFA3-38B1822B9B57. If X1 customers are continuing to have problems, they should power cycle the X1 box by unplugging the power source for 30 seconds. That's a great question! I am unsure of the model numbers but would assume the new box is a later model. Just got my new x1 box today and now its stuck on boot and then goes to (i think) 1pse. The boot sector or BCD file is corrupted or missing will cause the Lenovo laptop stuck in boot loop problem. Closed. Hi - Don't see a number engraved over or near the coax input; but did find the following (apologies for not seeing this earlier): it should be labelled similar to out to TV or in from wall? screen. I turn it on, it doesnt turn the TV or Amp on any more. Power cycling it … . " Learn how to restart your Xfinity X1 TV box as well as how the guide, settings and recordings will be impacted. Bienvenido. I turn it on, it doesnt turn the TV or Amp on any more. By continuing to use this site you consent to the use of cookies on your device as described in … 3. Should I return the box for another one? I've tried A&D to unpair and various other pair options. Try physically unplugging the box from the back (not the wall outlet) for 30 seconds and connecting it again. X1 gets stuck on boot screen. Hi am new to this bit my box is stuck on boot a channel I was watching started to stutter so rebooted the box but now it's just stuck on boot. This will reboot the X1 box. Poking around seems the gen2 has many a boot, reboot, and looping boot issue. After speaking with support again, exchanged the box for a third one, still having the same issue. Xfinity Box Says Boot If you are having such issues, you need to understand the following. Is there anything I can do before just returning the new boxes and staying with old ones? It will not boot anymore. What I would like to do from here is schedule a technician visit to troubleshoot onsite so we can get the newer equipment working. So i turn them on manually. How do I handle this? It seems like it needs to have a direct connect from x1 box to wall cable to get it to boot … When they arrived the main box could not complete booting. Laptop is an X1 Carbon obtained about one year ago (early 2014; model 20A7). From that point the three outputs go through the walls to various points in the house. Restarted several times and continued to get the same message. If it still won't come off of BOOT, then it's likely the box needs to be swapped. Function keys don't work, can't get into BIOS. Tips on setting up the Xfinity X1 cable box. When I had Comcast a few years ago, my DVR took well over an hour to load the channel list and the 2-week guide. To get the ball rolling on this process, please send us a private message by clicking my name "ComcastJosephW" then select "Send a Message" on the right side with your name and service address to get started. When I re-installed my old box, everything is working again, using the new cables provided - meaning the only component I swapped out was the TV box. To troubleshoot why Lenovo laptop stuck on startup screen, you can try to boot your laptop in safe mode. This thread is locked. When you unplug your cable box, the memory is lost, but once it’s plugged back, the cable box commences a booting process that will reconnect the cable. My X1 box occasionally will enter into an endless loop of powering up, trying to connect, then restarting. In some cases, the boot process will not be completed; instead, it will get stuck on the welcome screen. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? DSDT Override isn't necessary unless you want to use both monitors at once, although Optimus x1.2 doesn't work. Hi there! "new X1 box stuck on boot and 1pse," is about XFinity-Comcast Television. Thanks for your feedback, it helps us improve the site. I manually unplugged and it then got stuck in boot for an hour. Also doesn't appear to recognize the Voice Remote. Yes I rebooted the system multiple times. Xfinity For full functionality of this site it is necessary to enable JavaScript. what is the model of the 'old' box that works? Yes I have the right connections. What to do? Yes my coneection are good.